Introduction

Eating Disorder Recovery Ltd, trading as The Eating Disorder Recovery Clinic (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://edrecovery.co.uk (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect:

We may collect and process the following data about you:

– Personal Identification Information: Name, email address, phone number, and other contact details.
– Technical Data: IP address, browser type, version, time zone setting, browser plug-in types, and versions, operating system and platform, and other technology on the devices you use to access this Site.
– Usage Data: Information about how you use our website, products, and services.
– Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Information
We use different methods to collect data from and about you including:

– Direct Interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
– Fill out the enquiry form on our website.
– Subscribe to our service or publications.
– Request marketing to be sent to you.
– Give us feedback or contact us.

How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

– To respond to enquiries: If you submit an enquiry form, we will use the data provided to respond to your request.
– To manage our relationship with you: Including notifying you about changes to our terms or privacy policy.
– To administer and protect our business and this website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
– To deliver relevant website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.
– To use data analytics: To improve our website, products/services, marketing, customer relationships, and experiences.
– To make suggestions and recommendations to you: About goods or services that may be of interest to you.

Data Submitted Through the Enquiry Form
When you fill out and submit the enquiry form on our website, we collect the personal information you provide, including your name, email address, phone number, and any other information you choose to include in your message. This information will be used exclusively to:

– Respond to your enquiries or requests.
– Provide you with information, products, or services that you request from us.
– Follow up with you after correspondence (live chat, email, or phone inquiries).

We will not share this information with third parties unless required by law or unless you have given your explicit consent.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

– Consent: Where you have given explicit consent to the processing of your personal data for one or more specific purposes.
– Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
– Legal Obligation: Where we need to comply with a legal or regulatory obligation.
– Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your Data Protection Rights
Under the GDPR, you have rights including:

• The right to be informed – which is the purpose of this privacy information notice.
• The right of access – you have the right to see the information that we keep.
• The right to rectification – you have the right to request that we amend any personal data which is factually incorrect, misleading or incomplete.
• The right of erasure – under certain circumstances, you have the right to request that we destroy the data that we keep.
• The right to restrict processing – under certain circumstances, you have the right to request that we no longer process the data that we keep.
• The right to data portability – under certain circumstances, you have the right to request that we transfer the data that we hold to another organisation or individual.
• The right to object – under certain circumstances, you do have the right to object to us processing your information.

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to anonymise it so you can no longer be identified from it.

Sharing Your Personal Data

We do not share, sell, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with selected third parties including:

• Service providers: Acting as processors who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and other authorities: Who require reporting of processing activities in certain circumstances.
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International Transfers

We do not typically transfer your personal data outside the European Economic Area (EEA). However, if we need to transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Adequacy Decision: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Standard Contractual Clauses: Where we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Binding Corporate Rules: Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We keep our privacy policy under regular review and may update this policy from time to time. If we make significant changes, we will notify you of these changes on our website or by other means, such as email, so that you are aware of the information we collect and how we use it. Your continued use of our website after any changes are made to this policy will be deemed as acceptance of those changes.

Contact Us

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at:

Email us at: hello@edrecovery.co.uk 
Write to us at: 34a St Mary Street, Bridgwater, TA6 3LY.